When a payment is returned (such as a bounced cheque) it is important to reverse the transaction.  Typically centres will post two transactions:


  1. A negative payment of the same type
  2. An Additional Charge for any penalty charge to the account


First, add a new payment to the account.  Be sure to select the same form of payment (e.g. cheque).  Enter in the amount of the item returned with a negative in front.  On the next screen we recommend adding the cheque number where applicable and notes (e.g. returned item / NSF).


If you charge a penalty for returned items you will click on Additional Charge and enter in the details.  Note that these types of charges are ineligible for tax receipts.