Fastoche Help Desk

General 8

• Can my board have access to the system?
• I have an idea for a feature, can you implement it?
• What information should I include when emailing the help desk?
• When I open Fastoche it takes me directly to a child’s page/some random page not the home screen, why?
• Why aren’t holidays already on the calendar?

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Kids 19

• Why do some siblings not connect?
• Why do some old children still show up on some reports?
• How do I remove a child?
• Am I allowed to create a fake/test child?
• How many authorized pick-ups can I have?

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Attendance 15

• Why do the numbers at the bottom of the status board not add up?
• What do the different colours mean on the status board?
• Why does multiple checkout not show all the children?
• How can I use multiple checkout for before and after school kids?
• Why don't all my groups appear on the status board?

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Scheduling 5

• What do the two dots mean in the scheduling calendar?
• What do the dot colours mean on the variable schedule?
• How do I schedule a child who attends every other week?
• How do I schedule a child who comes every other day?
• What status do I use for attendance when we are closed?

Billing 29

• How do I post NSF cheques?
• How do I refund over-payments back to a family?
• What do I do if a cheque bounces?
• How do I add an NSF charge?
• I deleted children, why doesn’t their billing information show?

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Split Billing 1

• How can I split previous amounts paid between parents?

Registration / Update 7

• What is Public Registration?
• Is there a way to do multiple Update Requests at once?
• Why can’t my parents log into the update/registration page?
• Why can’t parents use the same update link/code?
• How do I include a parent policy for update or registration?

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Staff 5

• How can I remove access to a staff member who no longer works for us?
• Can staff share one access code?
• Can I colour code my staff?
• Should all staff know the activation key?
• How do I add staff who have the same first name?

Timesheets 6

• Can I change the colours of timesheet categories?
• My staff forgot to end their shift, how do I fix this?
• Where do I find the notes my staff wrote on their timesheet?
• How do I mark a staff as sick today?
• Can I track over-time/banked time or sick days?

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Parents 10

• A parent is having difficulty registering their child, what might be causing that?
• A parent says they are not receiving emails from Fastoche
• I have duplicate parents, how do I combine them?
• Can I have multiple e-mail address for a parents/contact/staff?
• How can I add/change a relationship to a contact?

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Communication 18

• Why can't parent's send or receive text messages?
• Why is a parent greyed out on the broadcast message list?
• Can I see other people’s emails?
• How do I find out what my email address is?
• Can I turn off the autmatic replies for text messages (SMS)?

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Journals 15

• How can I send journals to a grandparent?
• Can parents comment on the journal/photo?
• How do parents access their journal? Is there an app?
• How many photos can I attach to the journal?
• Our lunch menu changed today, how do I let the parents know?

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Tax Receipts 8

• When can I start issuing tax receipts?
• What does Eligible and Ineligible mean on the Tax Receipts?
• Why are meals ineligible? Can I make them eligible?
• I’ve split the tax receipt by payer, why does it have 3 receipts?
• Why is the parent field blank on the Tax Receipt page?

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Medication 5

• How do I enter a medication that is only used occasionally?
• How do I suppress a medication alarm?
• Can parents prefill the medication form at home?
• Will the medication alarm wake up a locked screen/device?
• Why isn't the medication alarm going off?

Accident / Behavioural Reports 5

• How do I get notified of a new accident report?
• Can the parents sign and comment on the accident report from home?
• Can Behavioural Report say Incident report?
• Why is it called an Accident report, we call it an incident report?
• How do I approve accident reports before they are sent to families?

Subsidy 7

• I received a change to a subsidy approval for a child, how do I correct the statement?
• Back-dated subsidy just came in, how do I enter it?
• I just entered a back-dated subsidy, why is there a credit on the child’s account?
• How do I enter subsidy for school-age children in the summer?
• How is subsidy handled with split billing?

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Consents 5

• Can I ask parents multiple questions on a single consent?
• How do I make a consent mandatory?
• I already have my consents signed on paper, how do I indicate that in Fastoche?
• Can my families sign off on all consents at one time?
• Do I have to rewrite my consents or can I attach a copy?

Settings / Customization 7

• Can I set or change my letterhead/logo?
• What is the difference between the school and centre calendar? Do I need to use both?
• Why are some reports sorted differently?
• Can you import a school calendar for me?
• Why isn’t my menu showing up anymore?

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Technical 11

• Why does Fastoche keep asking for an activation key?
• What should I do if a device is lost or stolen?
• How do I deactivate a device?
• How long is information stored?
• Which devices are supported?

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Manitoba 2

• Why aren’t holidays showing on the facility report?
• Why are there multiple categories on the facility report?

Multi Site 2

• What does the Copy Kids function do?
• Can I copy children from one site to another?

Wait List 4

• What do the colours mean on the Wait List?
• Can I add a child to the Wait List who is currently registered?
• How do I register a child who is on my Wait List?
• Can families add their children to the Wait List?

General 24

• Pourquoi Fastoche me demande une clé d'activation?
• Un parent éprouve des difficultés à inscrire son enfant. Qu’est ce qui pourrait être la cause?
• Un parent dit qu'il ne reçoit pas les courriels de Fastoche
• Le parent ne peut pas envoyer de texte à Fastoche
• Comment puis-je supprimer l'accès à un membre du personnel qui n’est plus à notre emploi ?

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