General

Can my board have access to the system?
It is relatively uncommon for board members to have access to Fastoche due to the highly sensitive nature of the information it contains.  There are some ci...
Fri, 5 Mar, 2021 at 4:30 PM
I have an idea for a feature, can you implement it?
If you have an idea, please send it to our help desk.  Most of the great features in Fastoche are the result of ideas that our users have submitted.  
Thu, 14 Jan, 2021 at 9:27 AM
What information should I include when emailing the help desk?
When emailing the help desk, you should include all pertinent information to help us reproduce your issue.  Our team tries to dig before they reply, so the ...
Wed, 11 Mar, 2020 at 3:10 PM
When I open Fastoche it takes me directly to a child’s page/some random page not the home screen, why?
When this happens, it is because when you added your bookmark for Fastoche, you were on that page. When you login, it redirects you to the page you orig...
Wed, 11 Mar, 2020 at 3:18 PM
Why aren’t holidays already on the calendar?
We don’t include holidays on the centre calendar because they vary by province.  
Wed, 11 Mar, 2020 at 3:20 PM
I accidently deleted something! What do I do now?
We can often work some magic and recover things that are deleted.  Please contact the help desk as soon as possible and we will do our very best to help.
Wed, 11 Mar, 2020 at 3:22 PM
Do you have an app?
No, we are a web-based software.  This allows for a more streamlined experience for all platforms and devices. 
Wed, 11 Mar, 2020 at 3:29 PM
What is Parent Kiosk?
Parent Kiosk is an optional feature that allows parents to check the children in/out on the centre’s device.  This can be used alongside staff checkin/check...
Thu, 12 Mar, 2020 at 2:15 PM