Fastoche Help Desk

Fastoche currently only supports sending journals to parents/guardians.  In order for someone to receive the journals, they must appear in the parents secti...

This is not currently supported.  Parents can however reply to the journal notification they receive and the centre will receive the message.

There is no app that parents need to download.  They will receive a one-time link each day with their child's journal either by email or text message - ...

There is no limit to how many photos or videos you can attach to a journal.

If you are using Journals, all you have to do is change the meal under Admin, Menu.  When the parent opens a journal link it will always show the most curre...

You can check the logs of any journal by going to the child’s individual journal. Simply go to the Child, select Journal, and at the bottom of the page ...

Yes.  You always have the option of previewing the journal so that you can see what parents will receive.  This can be useful to see all that automated t...

Sometimes videos can take longer to upload to Fastoche.  This typically occurs when you are using an older device or using a slow/poor Internet connection. ...

When a parent views a journal, Fastoche will automatically add the following information: Daily Food Menu Entries from the Diaper Tracker Entries fro...

It is possible for parents to follow along as you add to journals, but only after you send the daily link. When parents click on the link it will show t...