Fastoche Help Desk

Public registration is a mode in which families can register new children without your approval first.  This can be useful for new centres accepting new reg...

Yes.  You can send out bulk requests for updates to parents by going to Admin, Update Requests, Send.  From there you can check off all the children that yo...

There are a couple reasons this could happen. This most common ones are The parent enters their own last name instead of the last name of the child Th...

All codes generated by Fastoche expire for privacy and security reasons.   Once the code expires a new one will need to be issued.  It is note possible ...

You can attach any documents you’d like the parent to review.   Documents can be added under Admin, Settings, Registration / Update, in the Files section.

To generate this type PDF for new families you will need to create a new child by going to, Admin, Kids, then press the green plus sign in the top right han...

The most common causes of a parent being kicked out during the update process is: Their internet connection changing. If they switch from Wi-Fi to Cellul...