Communication
If a parent does not receive a response from Fastoche, then their cell phone number is not associated with any parents in the system. In order for Fastoche...
Thu, 28 Jan, 2021 at 5:44 PM
If a parent does not have the necessary contact information, they will appear greyed out on the broadcast message list. For example: If you select Ema...
Tue, 18 Feb, 2020 at 3:55 PM
All emails are stored securely within Fastoche. Each user has their own inbox and outbox. You cannot view each other's messages. Administrators ca...
Tue, 18 Feb, 2020 at 4:03 PM
E-mail addresses are assigned using the following structure: DisaplayAsName@Centre.fastoche.ca So if your name in Fastoche appears as Susie and your...
Wed, 19 Feb, 2020 at 1:59 PM
Yes, it is possible to disable the automated assistant for text messaging. Just send a request to the help desk and we will be happy to turn off this featu...
Wed, 19 Feb, 2020 at 2:01 PM
Communication Book posts are available from the welcome centre for convenience, but they are always accessible from Admin, Communication Book. From the ...
Wed, 19 Feb, 2020 at 2:25 PM
Communication preferences for parents can be changed either individually or in bulk. Individually: Go to the Parent, Details and change the "Send J...
Wed, 11 Mar, 2020 at 11:31 AM
The automated system uses a standard process for analyzing text messages and only responds when it has all the necessary pieces (Who, what, and when). ...
Thu, 28 Jan, 2021 at 4:55 PM
Only users with the "Text Messaging (SMS) – Alerts" user right will be notified of new messages. This can be added to users under Admin, Staff.
Wed, 11 Mar, 2020 at 1:42 PM
There are a number of reasons why a parent might not be receiving an email. You can check the following to try to identify why: Check to make sure the...
Thu, 28 Jan, 2021 at 4:59 PM