Fastoche Help Desk

In order to charge for an unplanned snow day at the in-service rate you will need to add the day to the school calendar under Admin, Settings, School Calend...

If the family made a payment outside of the billing period it will show the amount carried over from the prior statement and then the amount that was paid d...

Sometimes it happens that a payment is applied to the wrong account.  Fixing this is pretty straightforward. If the payment isn't deposited yet, you...

While the term "direct deposit" would imply that no deposit action is required by you, it is still needed for accounting purposes.  All payments t...

When you enter a payment on the child’s account, any linked siblings will be shown on the payment popup. You can choose to split up the payment however ...

Fastoche supports multiple rates for kindergarten children.  In order to do this, you would create a new rate plan specifically for these children that incl...

If both dates are in the future, you simply need to re-generate the statement for the child. If the previous Last Day was in the past you will first hav...

In order to charge on a drop-in basis (only charged when present) you would first need to create a separate rate plan and check the "Drop-in" chec...

Fastoche will automatically charge whichever is greater number of periods scheduled or number of periods actually attended. As long as the child was sch...