Billing
If you pre-bill and the statement was generated prior to the last day being entered, the charges will remain posted to the account. Once you have enter...
Thu, 12 Mar, 2020 at 1:55 PM
Fastoche is only able to send statements to contacts who are listed in the Parents section of a child's profile. You will need to add any relevant agen...
Thu, 12 Mar, 2020 at 1:56 PM
Most cases where the amounts for each parent are incorrect are caused by one of two things: The split is entered incorrectly There are prior charges t...
Mon, 25 Jan, 2021 at 5:02 PM
This is commonly caused by one of the following: The child is not assigned to a school calendar The school calendar does not include the inservice day...
Fri, 15 Jan, 2021 at 5:47 PM
For accounting purposes, Fastoche locks payments once they are marked as deposited. After this point it is necessary to unlock the deposit by doing the fol...
Thu, 12 Mar, 2020 at 7:19 PM
Statements are living documents that can change based on any new transactions that might have taken place. Sometimes it is necessary to view what was sent ...
Mon, 25 Jan, 2021 at 5:26 PM
The most effective way to change a rate plan part way through a billing cycle is using our transition tool. You can set up transitions for individual or...
Thu, 12 Mar, 2020 at 7:23 PM
Fastoche makes it easy to correct small billing errors. You would: Go to Accounts Select the Child Click the date of the charge Expand the Billing sec...
Thu, 12 Mar, 2020 at 7:24 PM
Absolutely! If you make changes to the child’s attendance or manually change the rate the system will automatically recognize those changes. If you make ch...
Thu, 12 Mar, 2020 at 7:25 PM
Security deposits or key fob deposits can be added as payments under the child's account. Go to Admin, Accounts Select the Child Click Add Paymen...
Fri, 15 Jan, 2021 at 6:17 PM