Billing

How do I post NSF cheques?
Returned payments can be entered very similar to regular payments. Under the child's account, click on Add Payment. Enter in the date the item was r...
Thu, 29 Sep, 2016 at 2:12 PM
How do I refund over-payments back to a family?
If an account has been overpaid and you wish to refund the family, add a payment to the child's account in that amount as a negative number, use the Met...
Wed, 29 Mar, 2023 at 2:55 PM
What do I do if a cheque bounces?
When a payment is returned (such as a bounced cheque) it is important to reverse the transaction.  Typically centres will post two transactions: A nega...
Tue, 18 Feb, 2020 at 2:14 PM
How do I add an NSF charge?
When a payment is returned (such as a bounced cheque) it is important to reverse the transaction.  Typically centres will post two transactions: A ne...
Tue, 18 Feb, 2020 at 2:15 PM
I deleted children, why doesn’t their billing information show?
When you delete a child, much of their information is deleted with them.  We strongly discourage centres from deleting children until several years after th...
Tue, 18 Feb, 2020 at 2:46 PM
Do I have to select a tax receipt parent for EVERY payment?
No.  This is only necessary if one of these scenarios applies: Split billing is enabled on the child's account You intend to issue multiple tax re...
Fri, 16 Feb, 2024 at 5:01 PM
Can siblings show on one statement?
This is currently not supported.  Each child has their own account and there is no way to put them together.
Tue, 18 Feb, 2020 at 4:31 PM
Why is it called a statement not an invoice?
Fastoche uses a billing model that is focused around individual charges.  Most commonly, our billing models are oriented around daily charges that are group...
Fri, 15 Jan, 2021 at 5:37 PM
Can I give my accountant/bookkeeper access? What user rights should I give them?
Absolutely you can.  You would create a staff profile for them (or their firm) under Admin, Staff.  Typically, we see centres giving their accountants the f...
Tue, 22 Oct, 2024 at 2:24 PM
Can I transfer a balance between siblings?
It is possible to transfer credit balances between siblings using the following steps: Go to one of the two children's accounts Click Add Payment ...
Thu, 12 Mar, 2020 at 1:52 PM